Privacy Policy
This privacy policy describes how https://www.monulo.com/ (“Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase on the Site.
Contact
After reading this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at: [email protected]
Collection of personal information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information relating to an identifiable individual (including the information below) as “personal information.” See the list below for more information about the personal information we collect and the purposes for which it is collected.
- Device Information
- Purpose of collection: to load the Site in a manner accurate for you and to perform analyses regarding Site usage in order to optimize our Site.
- Collection Source: Collected automatically when you access our Site using cookies, log files, internet beacons, tags or pixels.
- Disclosure for Business Purposes: Shared with our WordPress processor.
- Personal information collected: browser version, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
- Order Information
- Purpose of collection: providing products or services to you, in order to fulfil our contract, processing your payment information, arranging shipping and providing invoices and/or order confirmations, communicating with you, filtering our orders for potential risk or fraud and, in accordance with your preferences, providing information or advertising about our products or services.
- Collection Source: Collected from You.
- Disclosure for Business Purposes: Shared with our WordPress processor.
- Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers).
- Customer Support Information
- Purpose of collection: to provide customer support.
- Collection Source: Collected from You.
- Disclosure for Business Purposes: Shared with our WordPress processor.
- Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers).
Sharing personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use WordPress to power our online store. For more information on how WordPress uses your personal information, please see: WordPress Privacy Policy.
- We may share your personal information to comply with applicable laws and regulations, in response to a subpoena, search warrant or other legal request for information we receive, or to protect our legal rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: Google Privacy Policy. You can also opt out of Google Analytics here: Google Analytics Opt-out .
- We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or other similar technologies (which you may have consented to, depending on your location).
- We use WordPress Audiences to help us display ads on other websites with our advertising partners to shoppers who have made purchases from other WordPress merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and your email address associated with your purchases with WordPress Audiences so that other WordPress merchants can provide you with offers that may be of interest to you.
For more information on how targeted advertising works, visit the Network Advertising Initiative (“NAI”) educational site at How Online Advertising Works .
You can opt out of targeted advertising by using the links below:
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: DAA opt-out .
Use of personal information
We use your personal information to provide our services, including: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services and offers.
Legal basis
Under the General Data Protection Regulation (GDPR), if you are located in the European Economic Area (EEA), we process your personal information on the following legal bases:
- your consent;
- Performance of a contract between you and the Site;
- Compliance with our legal obligations;
- Protection of your vital interests;
- Performance of a task carried out in the public interest;
- Our legitimate interests, which do not override your fundamental rights and freedoms.
Storage
When you place an order through the Site, we will keep your personal information in our records unless and until you ask us to delete it. For more information on your right to deletion, please see the “Your Rights” section below.
Automatic decision making
If you are located in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where the decision-making has a legal effect or otherwise significantly affects you.
We do not engage in fully automated decision-making that would have a legal effect or otherwise have a significant impact using customer data.
Our WordPress processor uses limited automated decision-making to prevent fraud that has no legal or other significant impact on you.
Services that include elements of automated decision-making are:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist lasts for a small number of hours
- Temporary blacklist of credit cards associated with IP addresses on the blacklist. This blacklist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated or deleted.
Email: [email protected]
Address: 2501 Chatham Rd. # 4891 Springfield, Illinois 62704, United States.
If you would like to exercise these rights, please contact us using the contact details above.
CCPA
If you are a California resident, you have the right to access the personal information we maintain about you (also known as the “Right to Know”), to have it transferred to a new Service, and to request that your personal information be corrected, updated, or deleted.
Email: [email protected]
Address: 2501 Chatham Rd. # 4891 Springfield, Illinois 62704, United States..
If you would like to exercise these rights, please contact us using the contact details above.
If you would like to designate an authorized agent to make these requests on your behalf, please contact us at the above address.
Cookies s
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use different types of cookies, including functional cookies, performance cookies, advertising cookies, social media cookies and content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logging in and selecting your region). This means you don’t have to re-enter this information every time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for example, whether it’s their first visit or if they’re repeat visitors.
We use the following cookies to optimise your experience on our Site and deliver our services.
Cookies necessary for the operation of the store
| NAME | FUNCTION | DURATION |
|---|---|---|
| _ab | Used for administrator access. | 2 years |
| _secure_session_id | Used to navigate through the website. | 24h |
| _wordpress_country | Used in the payment process. | session |
| _wordpress_m | Used to manage client privacy settings. | 1 year |
| _wordpress_tm | Used to manage client privacy settings. | 30 min |
| _wordpress_tw | Used to manage client privacy settings. | 2 weeks |
| _storefront_u | Used to facilitate updating of customer account information. | 1 min |
| _tracking_consent | Tracking Preferences. | 1 year |
| c | Used in the payment process. | 1 year |
| cart | Used in connection with the shopping cart. | 2 weeks |
| cart_currency | Used in connection with the shopping cart. | 2 weeks |
| cart_sig | Used in the payment process. | 2 weeks |
| cart_ts | Used in the payment process. | 2 weeks |
| cart_ver | Used in connection with the shopping cart. | 2 weeks |
| checkout | Used in the payment process. | 4 weeks |
| checkout_token | Used in the payment process. | 1 year |
| dynamic_checkout_shown_on_cart | Used in the payment process. | 30 min |
| hide_wordpress_pay_for_checkout | Used in the payment process. | session |
| keep_alive | Used in conjunction with the buyer’s location. | 2 weeks |
| master_device_id | Used in connection with merchant login. | 2 years |
| previous_step | Used in the payment process. | 1 year |
| remember_me | Used in the payment process. | 1 year |
| secure_customer_sig | Used to log in the client. | 20 years |
| wordpress_pay | Used in the payment process. | 1 year |
| wordpress_pay_redirect | Used in the payment process. | 30 min, 3 weeks or 1 year depending on the value |
| storefront_digest | Used to log in the client. | 2 years |
| tracked_start_checkout | Used in the payment process. | 1 year |
| checkout_one_experiment | Used in the payment process. | session |
| checkout_session_lookup | Used in the payment process. | 3 weeks |
| checkout_session_token_<<token>> | Used in the payment process. | 3 weeks |
| identity state | Used in connection with customer authorization. | 24h |
| identity-state-<<token>> | Used in connection with customer authorization. | 24h |
| identity_customer_account_number | Used in connection with customer authorization. | 12 weeks |
Reports and Analysis
| NAME | FUNCTION | DURATION |
|---|---|---|
| _landing_page | Landing page tracking. | 2 weeks |
| _orig_referrer | Landing page tracking. | 2 weeks |
| _s | WordPress Analysis. | 30 min |
| _wordpress_d | WordPress Analysis. | session |
| _wordpress_s | WordPress Analysis. | 30 min |
| _wordpress_sa_p | WordPress analysis related to marketing and referrals. | 30 min |
| _wordpress_sa_t | WordPress analysis related to marketing and referrals. | 30 min |
| _wordpress_y | WordPress Analysis. | 1 year |
| _y | WordPress Analysis. | 1 year |
| _wordpress_evids | WordPress Analysis. | session |
| _wordpress_ga | WordPress and Google Analytics analysis. | session |
| customer_auth_provider | WordPress Analysis. | session |
| customer_auth_session_created_at | WordPress Analysis. | session |
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” cookie or a “session” cookie. Session cookies last until you finish browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent cookies and will expire within 30 minutes to two years from the date they were downloaded to your device.
You can control and manage cookies in a variety of ways. Please note that deleting or blocking cookies may negatively impact your user experience and some parts of our website may become completely inaccessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser settings, often found in the “Tools” or “Preferences” menu. For more information about changing your browser settings or blocking, managing or filtering cookies, you can refer to your browser’s help file or visit sites such as www.allaboutcookies.org .
In addition, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Don’t follow
Please note that because there is no industry consensus on how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Complaints
As mentioned above, if you wish to make a complaint, please contact our Data Protection Officer in one of the following ways:
- Email: [email protected]
- Phone: +1 6803869820
- By post to: 2501 Chatham Rd. # 4891 Springfield, Illinois 62704, United States.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.
Last update: 08-06-2024